Payment Methods & Policies
What credit cards do you accept?
We accept all major credit cards via our payment gateways with PayPal – Visa, MasterCard, American Express, and JCB cards.
An alternative way would be to pay us via wire transfer from your bank account or through a Western Union Online Transfer. However, these payment methods take between 3 to 5 days for us to process. No order is shipped until payment is confirmed.
Please contact us for detailed account information.
How do I know that my transaction is secure?
We do not keep any of your billing information. All your credit card and personal information that you enter on our online payment page is re-directed to your selected payment gateway via encrypted connection. Only the bank will have your card number and personal information. This way we ensure that our customers’ information is kept secure and that it is perfectly safe to shop with us via the Internet.
We do not have collect or store any credit card information.
Can I pay using checks or Money Orders?
Currently we do not accept checks as a form of online payment.
Being an international vendor, we are not able to process U.S. Postal Money Orders at this moment. It is not that we don’t want to do so. It is because our postal system here does not support it.
Do you accept COD?
We do not accept COD (cash on delivery).
Order & Shipping:
We are closed on Saturdays, Sundays, and holidays and do not ship these days.
Once payment for your order has been verified, your order will begin processing. Tracking code will be provided after your order has been shipped. Typically, most orders arrive 5-7 business days after payment verification. There are no guarantees that your order will arrive within this time frame. This does not include any time your order might be delayed going through customs. Maverick Audio is not responsible for delays in shipment due to customs or other international shipping delays.
Orders may be tracked by submitting ticket.
Orders that ship internationally will usually occur additional taxes, duties, VAT and other fees associated with customs. Our past experience is that these fees can be an additional 20%-30% of your order total. We are not responsible for these charges and they are the sole responsibility of the recipient. Depending on the country, these fees are billed to the customer by the shipping company. The shipping charges on our Web site include only the cost of shipping the order and handling fees. All taxes, duties, and other fees charged by our shipping company or other customs officials are not included in the shipping charges on our Web site and are the sole responsibility of the recipient.
Currently we ship to the following countries: United States of America, Canada, Argentina, Australia, Austria, Belgium, Brazil, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, South Korea, Latvia, Luxembourg, Mexico, Netherlands, New Zealand, Northern Ireland, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, Venezuela, Puerto Rico, United Kingdom.
If you do not see your country listed, and you want to order from Maverick Audio, please contact us via the Contact Page by clicking here. Please note that some countries we will not ship to because of the high rate of fraudulent orders reported for those countries. We are not responsible for your order if you choose the wrong country on the drop down list and you receive no shipment as a result. If you have chosen the wrong country in error, please contact us so we can redirect the shipment if it is possible.
Return Policy
Returns and Refunds:
Your satisfaction is important to us.
Our goal is for you to be completely satisfied with your purchases at Maverick Audio. If you are not completely satisfied with your purchase, simply return it within 14 days of purchase and you will receive a prompt exchange or refund. For your convenience, we have made the return and exchange process easy for you.
You may return merchandise to our return center by mail. You will receive a credit for your purchase or replacement only if it meets the criteria below.
RETURNS WITHOUT AN RMA # WILL BE MARKED RETURN TO SENDER. Please follow the instructions below carefully.
If you are not satisfied with your Maverick Audio purchase of a product, please contact customer service for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product
We accept returns within 14 days from the date of original purchase. Your original receipt is required for all returns, exchanges, price matches and warranty repair services.
Returned items are subject to a 15% restocking fee (restocking fee is not applicable on units found to be defective or exchanges). Shipping fees will not be refunded unless the return is a result of our error (you received an incorrect or defective item, etc.)
An RMA number does not guarantee final disposition, as all returns are subject to inspection. We reserve the right to deny any return.
We will do our best to process your return quickly. Please allow 21-30 days of processing time. Refunds will be credited to the original purchasing credit card account number or PayPal account.
Damaged or defective products
If you believe your product is damaged or defective, please click here for a Return Material Authorization (RMA) number.
Our support staff will determine whether the product is defective and offer you one of the following options:
1) Replacement: The same product that you ordered will be shipped to you at Maverick Audio expense. Maverick Audio will set up a replacement order and provide the procedure for returning the DOA (Dead On Arrival) item.
2) Service: You may have the item repaired; however, once serviced, the item is no longer eligible for replacement.
Item must be deemed defective by Maverick Audio Technical Support within 30 calendar days of the invoice date in order to receive a replacement unit.
Items deemed defective after 30 days and before 1 Year may be replaced by refurbished items. Please see our warranty section for further information
Item(s) must be returned first before we ship out the replacement. We will accept deposits for immediate shipping.
Return Shipping Policy
The customer assumes responsibility for the package until it arrives at our location.
Please keep all packing material and documentation in the event that your equipment has to be serviced, repaired or returned.
Please include the following information when returning an item:
1) Please indicate your RMA# on outside of shipping box.
2) A copy of your original invoice with the RMA number.
Maverick Audio is not responsible for returned packages if lost by shipper; you must contact the shipping carrier to further assist you.
Customer is responsible for all returns till it arrives to our location.
Shipping, Express Shipping, Handling, Insurance and other fees are NON-REFUNDABLE.
Maverick Audio recommends that you:
- Use a carrier that offers shipment tracking for all returns and
- Either insure your package for safe return to Apple OR declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the item, you will be responsible for any loss or damage to the item during shipping.
Shipping, Express Shipping, Handling, Insurance and other fees are NON-REFUNDABLE.
